Provides outstanding customer service for students, faculty andstaff, including prompt responses to requests for information anddirections regarding policies, procedures, and requirements.Responsible for answering questions regarding all GraduateSchool academic programs and registration processes in person, byphone, and electronically from current students, potentialstudents, and alumni. Provides students and faculty withinformation and assistance as neededAssists with maintaining the procedure and policies manual forthe Graduate Registrar’s Office to ensure consistent services amongGraduate Registrar staff. Bachelor’s degree & 2 years of related job experience Bending, Twisting, Standing, Sitting, Walking,Grasping/Gripping, Reaching, Pushing/Pulling, Repetitive HandMovements, Seeing, Talking, Hearing PREFERRED QUALIFICATIONS: Data Management/Recordkeeping (30%) WORK SCHEDULE: MINIMUM QUALIFICATIONS: 37.5 hrs/weekFull-Time A combination of Education & Experience: High SchoolDiploma or equivalent (GED) & 6 years of related jobexperience; OR Associate’s degree (2 years of college coursework)& 4 years of related job experience; OR Bachelor’s degree &2 years of related job experienceOffice experience in busy environment.Strong word-processing, spreadsheet, database managementskills.Experience managing web content for internal and externalcustomers. Schedules meeting rooms for staff use as needed on a dailybasis and acts as back-up to the Registration Specialist inassigning classrooms for scheduled Graduate School on-campuscourses.For the annual commencement ceremony, assists with activitiesbefore, during, and after the event. Event/Meeting Coordination (10%) PHYSICAL REQUIREMENTS: Responsible for the security, integrity, and accuracy ofstudent academic records. Oversees creation of new student filesand maintenance of physical and digital student files, includingcoordinating with record archives and the Admissions Office.Ensures compliance with FERPA as it relates to studentrecords.Processes address, legal/chosen name, and gender changes instudent information system, careful to collect appropriate recordsaccording to college policy.Processes grade changes, course waivers, substitutions,exceptions and transfer credits, maintaining thorough and accuraterecords. Processes CCE grade reports so they can be mailed tostudents.Processes degree verifications through the National StudentLoan Clearinghouse.Trains student workers and new staff in filing and recordsmaintenance procedures. Attention Current Lewis & Clark College Employees: In orderto apply for posted positions, please close this window and loginto Workday and click on Talent and Performance to applyinternally. Working at Lewis & ClarkCollegeThe campus is located on 137 acres of beautifully landscapedgrounds in Portland’s southwest hills. Our strong commitment tosustainability is reinforced through recycling programs, energyconservation, alternative transportation options, and farm to forkinitiatives. For benefit-eligible positions, we offer a competitivebenefits package that includes options forhealth, dental, vision, tuition, life insurance, retirement andmore.Lewis & Clark College is committed to achieving a diverseworkforce. Candidates from diverse backgrounds are encouraged toapply. All qualified applicants will receive consideration foremployment without regard to status as a protected veteran or aqualified individual with a disability, or other protected status,such as race, religion, color, national origin, sex, genderidentity, sexual orientation, marital status or age.JOB SUMMARYResponsible for monitoring degree applications and graduatestudents’ progress toward graduation for nearly 40 degree,certificate and CCE programs. Oversees integrity of student recordsin physical and digital files and in Colleague and PerceptiveContent systems. First point of contact for student grades, gradechanges, and degree posting. Processes registration changes, leavesof absence, and withdrawals analyzing policy to determineappropriate grades and refund allowances. Serves as a liaisonbetween the Registrar’s office and the academic departments,financial aid, cashier, and student accounts.LCCSSA POSITIONS – This position is represented by the Lewis &Clark College Support Staff Association (LCCSSA) Local 4912 of theAmerican Federation of Teachers (AFT).The Bargaining Agreement may be accessed online at http://www.lclark.edu/unions/lccssa/ .DESCRIPTION OF DUTIES & RESPONSIBILITIES:Operational Support (40%) PAYRATE: LCCSSA Grade 15/Step F$24.11/hr Audits degree applications for all graduating students forGraduate and CCE degree and certificate programs. Monitorsstudents’ progress towards graduation in order to communicate therequirements necessary for degree completion with the programdirectors and students.Makes recommendations for operational and process improvementsthat may inform policy. This includes use of new technologiesdeveloped in consultation with Graduate Registrar.Posts degrees, orders diplomas, and oversees processing andmailing of diploma packets for students four times per year.Creates lists and reports for academic departments.Processes replacement diploma orders.Processes registration changes, leaves of absence, andwithdrawals in accordance with standard practices and methods todetermine appropriate grades and refund allowancesUpdate department website as neededMaintains inventory of office supplies, mailing supplies,diploma covers and paper as well as graduate transcript paper,working with vendors as necessary for reordering. Customer Service (20%) Directions for Cover LetterPlease upload your cover letter on the My Experiencescreen in the resume section.Lewis & Clark College adheres to a nondiscriminatory policywith respect to educational programs, activities, employment, andadmission. We do not discriminate on the basis of actual orperceived race, color, sex, religion, age, marital status, nationalorigin, the presence of any physical or sensory disability, veteranstatus, sexual orientation, gender identity, gender expression, orany other basis prohibited by applicable federal, state, and locallaws. The Associate Vice President of Human Resources has beendesignated to handle inquiries regarding employment- anddisability-related non-discrimination policies. Title IX inquiriesmay be directed to the Title IX coordinator or deputy Title IXcoordinators( https://www.lclark.edu/about/title_ix_compliance).Reasonable AccommodationFederal law requires employers to provide reasonable accommodationto qualified individuals with disabilities. Please tell us if yourequire a reasonable accommodation to apply for a job or to performyour job. Examples of reasonable accommodation include making achange to the application process or work procedures, providingdocuments in an alternate format, using a sign languageinterpreter, or using specialized equipment.Background CheckLewis & Clark College will conduct a background check on thefinalist, which will include a criminal record check. If aconviction is discovered, a determination will be made whether theconviction is related to the position for which the individual isapplying or would present safety or security risks before anemployment decision is made. A criminal conviction does notnecessarily automatically bar an applicant from employment.Eligibility to WorkIn order to comply with US Homeland Security Departmentregulations, all employees must complete an I-9 form in Workdayprior to or no later than the first day of work and bring originals(no photocopies) of their supporting documentation to HumanResources no later than the 3rd business day of employment. Failureto have a completed I-9 form on file with the College will resultin immediate termination of employment.